1.1 Seller

1.2 Buyer


If the Buyer is acting for commercial or professional purposes, the Buyer may not benefit from rights granted exclusively to consumers under consumer protection legislation.

This Agreement governs the sale, payment, delivery, right of withdrawal and return of products ordered electronically by the Buyer through https://saint-of-me.com/, as well as the other rights and obligations of the parties. This Agreement is governed by Turkish Law No. 6502 on Consumer Protection, the Regulation on Distance Contracts, Turkish Law No. 6563 on the Regulation of Electronic Commerce and the applicable legislation.

The essential characteristics of the products, including size, colour, material information and instructions for use, are displayed on the product page and in the order summary. In the event of any inconsistency between the order summary and this Agreement, the provision more favourable to the consumer shall apply.

5.1 Orders are delivered to the countries and regions available for selection at checkout, including Türkiye, European Union countries and the United States. Any delivery restrictions shall be displayed before the order is placed.

5.2 Under normal conditions, order preparation takes 1-2 business days and the estimated total delivery time is 3-10 business days. These periods are estimates and may vary depending on the country, region, customs procedures, public holidays, force majeure events and carrier operations. For sales of goods, the statutory maximum delivery period is 30 days from the date on which the Seller receives the order, except for personalised products.

5.3 Shipments are made through UPS, FedEx or DPD. The Buyer shall be informed of the carrier selected for the relevant order and the tracking number.

5.4 Standard delivery is free for orders of TRY 4,000 or more within Türkiye and for orders of EUR 300 or more to other countries. For orders below these thresholds, the delivery charge, based on the address, country, package characteristics and carrier tariff, shall be displayed before payment.

5.5 For international shipments, whether import tax, customs duties and local charges are included in the price shall be clearly stated before payment. Unless the checkout expressly states that taxes are included, any import charges arising in the Buyer’s country may be payable by the Buyer.

5.6 The Seller is responsible for any loss or damage occurring until the product is delivered. If the Buyer specifically requests the use of a carrier other than one offered by the Seller, the risk of loss or damage after delivery of the product to that carrier shall pass to the Buyer to the extent permitted by law.

6.1 If performance of the order becomes impossible, the Seller shall notify the Buyer in writing or by durable medium within three days of becoming aware of the situation and shall refund all payments received, including delivery charges, no later than 14 days after that notification. Lack of stock shall not, by itself, constitute impossibility of performance, and the Seller shall fulfil its statutory obligations accordingly.

6.2 If delivery is not completed within the promised or statutory period, the Buyer may terminate the Agreement. In that event, all amounts received shall be refunded in accordance with the applicable legislation.

6.3 In the event of weather conditions, transport disruption, natural disaster, war, epidemic, decisions of public authorities or other circumstances beyond the parties’ reasonable control, the Seller shall inform the Buyer. Depending on the circumstances, the Buyer may choose to cancel the order or postpone delivery. A substitute product may be sent only with the Buyer’s express consent.

7.1 The consumer may withdraw from the Agreement within 14 days from the date on which the consumer, or a third party designated by the consumer, receives the product, without giving any reason and without incurring a penalty. Where products in a single order are delivered separately, the period begins upon delivery of the final product. The consumer may also exercise the right of withdrawal before delivery.

7.2 Notice of withdrawal may be sent before the 14-day period expires to info@saint-of-me.com, to the registered electronic mail address ljgroup@hs09.kep.tr, or through the return/withdrawal form on the website. The notice must include the order number, the product to be returned and an unequivocal statement of withdrawal. Where the request is submitted through the website, an acknowledgement of receipt shall be sent to the consumer without delay.

7.3 Unless the Seller offers to collect the product, the consumer shall send it to the Seller or an authorised person within 14 days of giving notice of withdrawal.

7.4 For returns within Türkiye, the consumer shall not be charged a return fee when the UPS, FedEx or DPD carrier specified for the relevant order in the Preliminary Information Form is used. If the specified carrier has no branch at the consumer’s location, the Seller shall arrange collection of the product without any additional charge. For international returns, the method and any applicable cost shall be stated in the Preliminary Information Form before the order is placed, without prejudice to the mandatory provisions of the consumer’s country of residence.

7.5 The returned product must be sent with its accessories, labels and, where available, the invoice or order information. The consumer may handle the product only to the extent necessary to establish its nature, characteristics and functioning. The consumer may be liable, to the extent permitted by law, for any diminished value resulting from handling beyond what is ordinarily necessary for such inspection.

Unless otherwise agreed by the parties, the right of withdrawal may not be exercised in respect of the following products:

• Products made to the consumer’s specifications or clearly personalised.
• Products that are unsuitable for return for health protection or hygiene reasons after their protective packaging, tape, seal or wrapping has been opened following delivery. For underwear and similar products, this exception applies only where the relevant protective element has been opened and the product is unsuitable for resale for hygiene reasons.
• Products liable to deteriorate or expire rapidly.
• Products which, after delivery, become inseparably mixed with other items by their nature.
• Other goods and services excluded from the right of withdrawal under applicable legislation.
For defective, incorrect or incomplete products, the consumer’s statutory remedies under Law No. 6502 remain reserved. An exception to the right of withdrawal does not affect the consumer’s rights in respect of defective goods.

9.1 Where the product is handed over to the return carrier specified in the Preliminary Information Form, the Seller shall refund all amounts received, including the product price and any standard delivery costs refundable by law, no later than 14 days from the date of that handover. If another carrier is used, the period shall begin on the date the product reaches the Seller.

9.2 The refund shall be made in a single transaction using a payment method consistent with the method used by the consumer for the purchase and without imposing any cost on the consumer. The time taken for the amount to appear on the card or account may depend on the processing times of the bank or payment service provider.

9.3 The Seller shall bear the costs of return, replacement and reshipment for defective, incorrect or incomplete deliveries.

The Buyer may report a defective, incomplete, damaged or incorrect product to info@saint-of-me.com, stating the order number and details and, where possible, providing photographs. Under Law No. 6502, the consumer may exercise one of the statutory remedies of terminating the contract, requesting a price reduction, requesting repair free of charge, or requesting replacement with a conforming product where possible. Statutory limitation and evidentiary provisions remain reserved.

Personal data processed in connection with an order is handled in accordance with the Personal Data Protection and Privacy Notice published on the website. Payment data may be shared with iyzico and the relevant financial institutions, and delivery data may be shared with UPS, FedEx or DPD, strictly for the relevant purposes.

The consumer may apply to the Consumer Arbitration Committee at the consumer’s place of residence or the place where the transaction was made, within the applicable monetary limits. For disputes outside those limits, the consumer may apply to the Consumer Court after completing any mandatory pre-litigation mediation. The mandatory consumer protection provisions of the consumer’s country of residence remain reserved.